Privacy Policy

Introduction

At vSMAART, built by VariTec Consulting, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmaceutical supply chain management platform.

This policy applies to all users of vSMAART, including pharmaceutical companies, partners, and consultants who access our platform for supply chain exception management and compliance monitoring.

Information We Collect

Personal Information

• Name, email address, and contact information
• Company name and job title
• Account credentials and authentication data
• Communication preferences and settings

Operational Data

• Supply chain exception data and serialization information
• Email content processed through our platform
• Ticket and case management data
• Analytics and reporting information

Technical Information

• IP addresses and device information
• Browser type and version
• Usage patterns and platform interactions
• System logs and error reports

How We Use Your Information

We use the collected information for the following purposes:

• Platform Operation: To provide and maintain our pharmaceutical supply chain management services
• AI Processing: To enable GPT-4 Turbo analysis of emails and exception data
• Compliance: To ensure regulatory compliance and audit trail maintenance
• Support: To provide customer support and technical assistance
• Improvement: To enhance our platform features and user experience
• Security: To protect against fraud and ensure platform security

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in platform operation
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Compliance with industry standards (SOC2, ISO 27001)
• Pharmaceutical industry-specific security protocols

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active
• Operational data is retained according to pharmaceutical industry requirements
• Audit logs are maintained for compliance purposes
• Data may be retained longer if required by law or regulation

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request data portability in a structured format
• Objection: Object to certain processing activities
• Restriction: Request restriction of data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand platform usage
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Enhance platform security

You can control cookie settings through your browser preferences.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards as required by law

Children's Privacy

vSMAART is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of vSMAART after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@vsmaart.ai
• General Support: support@vsmaart.ai
• Phone: +1 609 969 0698
• Address: 399 Campus Dr Suite 104, Somerset, NJ 08873, United States