Practical guides for connected pharma operations

Explore the records, decisions, and handoffs behind exception resolution, partner onboarding, and business document processing. Use these guides to prepare questions and improve your team's workflow.

Serialization exception investigation

Learn how to define the reported issue, collect evidence, assign the next step, and confirm the outcome.

Read the investigation guide

Trading partner master data checklist

Review the company, location, identifier, and ownership details that help prepare a trading partner for system testing.

Read the master data checklist

EDI delivery and business acceptance

Understand why a delivered document can still fail and how to define the evidence for each processing stage.

Read the EDI outcomes guide

Questions about vSMAART

Find answers about the four modules, integration scope, implementation inputs, and AI-assisted workflows.

Read the FAQs

Apply a guide to your own workflow

Bring a sanitized example and the result you want to improve. We can use it to discuss the relevant vSMAART scope.

Discuss your workflow