Resolve EDI issues with the document in context

Distinguish the failure before you act

Connection issue. Check whether the sender reached the expected endpoint and whether a response was returned.

Document issue. Check whether the document meets the agreed structure and partner rules.

Data issue. Check whether required identifiers and reference values match the expected records.

Business issue. Check whether the receiving application accepted the request and produced the expected business result.

Give each issue a responsible owner

Route a missing master data value to its owner. Route a mapping issue to the integration team. Route a partner requirement question to the contact who can confirm the rule. Keep the transaction reference and processing result with the request.

Recover without losing the history

Before resending, determine whether the receiving system already created a record. Use the agreed recovery process and verify the result. Preserve the relationship between the original attempt, the correction, and the final outcome.

Connect the resolution work

TransaQD supports business document processing. CheQD supports the issue workflow. SynQD supports the reference data, and ConneQD supports the system connection. Read the guide to EDI delivery and business acceptance.

Questions

Why can a delivered document still fail? The receiving endpoint may accept the file while a later step rejects its structure, data, or business request. Track delivery and application outcomes separately.

What sample should we provide? Provide a sanitized document, the partner guide, the error returned, and the expected business outcome.

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