Give serialization exceptions a clear path to resolution
A serialization issue can involve several records, systems, and organizations. The investigation needs reliable evidence, a clear owner, and a defined next step. vSMAART brings exception work and the relevant data handoffs into a connected process.
Discuss your exception processBegin with the reported issue
Record what happened, where it was detected, and which identifiers are involved. Separate the reported symptom from the cause that the investigation will test. A missing response, an unexpected status, and a data mismatch may need different actions.
Gather the evidence needed for the next decision
Identify the source records and partner information relevant to the issue. Keep the investigation tied to the original identifiers and the time of the reported event. Where the required source is not connected, define how the team will obtain and record the evidence.
Route work to the right owner
The next action may belong to operations, a data owner, an integration team, or a trading partner. Record the request and the expected response. Avoid closing the case while a required confirmation is still missing.
Confirm the result
Check that the correction resolved the reported problem. Record the evidence and any remaining action. Follow your organization's approved procedures for decisions about product status, release, or regulatory reporting.
How the modules contribute
CheQD manages the investigation and resolution work. SynQD supports the product, partner, and location data involved. ConneQD supports access to the relevant systems within the agreed scope. TransaQD participates when business document processing is part of the issue.
Read the serialization exception investigation guide.
Measure the investigation process
Track time to assign ownership, time waiting for evidence, time to verified closure, and the share of cases that reopen. Define the case types and measurement period so the result can be compared over time.
Questions
Can the platform guarantee compliance? No software workflow removes the need to define responsibilities, validate the implementation, and follow applicable requirements.
What should we bring to a demo? Bring a sanitized case, the identifiers involved, the systems checked, and the steps the team took.
Request a workflow demo